Support

Help with the ReelXO app. If your question is not answered below, email us — a real person reads it.

Frequently asked

How do I delete my account?

In the app, go to Profile → Privacy & Data → Delete Account and type DELETE to confirm. Deletion is immediate and permanent — your profile, ratings, watchlist, history, posts and coin balance are all removed. You do not need to contact us and there is no waiting period.

What is the XO Rating?

It is our blended score, weighted toward real audiences rather than critics. It combines ReelXO member ratings, IMDb and TMDB audience scores, and Rotten Tomatoes and Metacritic critic scores, weighting each by how many votes it actually has. Member ratings are adjusted so a title with a handful of votes cannot leap to the top.

Why does a title show fewer ratings than I expected?

We show whichever sources have data for that title. Newer or more obscure releases often have a TMDB score but no critic scores yet, so the badges you see will vary. The XO Rating adapts to whatever sources are available.

How do I report a bug or a problem with a title?

For content problems — a wrong poster, a bad trivia question, an incorrect quote — use the flag icon on the item itself; that goes straight into our moderation queue. For anything else, email us at the address below and include your device, your app version, and what you were doing.

How do I report another user or offensive content?

Every post, comment and profile has a report option. Reports are reviewed by a moderator, and you can also block an account from its profile, which hides their content from you immediately.

What are XO Coins? Can I buy them?

XO Coins are a free in-app reward earned by rating titles, keeping a daily streak, and playing trivia. They are not for sale, cannot be bought with real money, have no cash value, and cannot be transferred or cashed out.

Why does the app ask for photo access?

Only for two things you initiate: setting a profile picture, and importing a screenshot of a list of films to add them to your library. We receive only the image you pick. The app never asks for your camera, microphone, contacts or location.

I forgot my password.

Go to reelxo.com/forgot-password, enter the email you signed up with, and we will send you a link to set a new one. The link works for both the website and the app, and expires after an hour. If it does not arrive within a few minutes, check your spam folder before contacting us.

Is my activity public?

You control it. In Profile → Privacy & Data you can set your profile, activity feed, library, ratings and watchlist each to Everyone, Friends Only, or Only Me.